Terms of service

⚖️ Terms of Service – Chotu Toys

🕒 Last Updated: 10 October 2025

Welcome to ChotuToys.com—your trusted online toy store in Pakistan! 🧸💛
By using our website and placing an order, you agree to follow the Terms and Conditions listed below. Please read them carefully before shopping with us.

🛍️ 1. General Information

  • Chotu Toys is an online toy store based in Pakistan 🇵🇰 offering a wide range of baby toys, kids’ learning toys, games, and gifts for children of all ages.

  • By accessing our website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or guardian.

  • We reserve the right to update or modify these terms at any time without prior notice.

💳 2. Orders & Payments

  • All prices listed on ChotuToys.com are in Pakistani Rupees (PKR) and are inclusive of applicable taxes.

  • Orders are confirmed only after payment is received (for prepaid orders) or verified (for COD orders).

  • We accept multiple payment methods, including Cash on Delivery (COD), bank transfer, and credit/debit cards 💰.

  • In case of incorrect pricing or out-of-stock items, we reserve the right to cancel or modify the order after notifying the customer.

🚚 3. Shipping & Delivery

We aim to deliver your orders quickly and safely across Pakistan 🇵🇰.

  • Karachi: 3 to 5 working days 🏙️

  • All Over Pakistan: 5 to 7 working days 🚚

Our trusted courier partners are PostEx, BlueEx, and Leopards Courier 🐆, ensuring reliable and timely deliveries.
Delivery charges vary depending on your location and order size.

For more details, please visit our 👉 Shipping Policy.

🔁 4. Returns & Refunds

We want you to love your purchase! 💖
If something isn’t right, we offer easy returns and refunds under certain conditions.

  • Return requests must be made within 3 days of delivery.

  • Items must be unused, undamaged, and in original packaging.

  • Refunds are processed within 5–7 working days once the returned item is inspected and approved.

For full details, please see our 👉 Refund & Return Policy.

🧾 5. Product Information & Availability

  • We make every effort to display accurate product details, colors, and images 📸. However, slight variations may occur due to screen settings or manufacturer updates.

  • Product availability may change without prior notice. If a product becomes unavailable after your order, our team will notify you immediately to offer a refund or alternative.

🔐 6. Privacy & Data Protection

We value your privacy ❤️ and handle your personal information with care.

  • Your data is used only to process orders, provide updates, and improve your shopping experience.

  • We do not share your personal information with third parties, except for delivery or payment purposes.

Read more in our 👉 Privacy Policy.

⚠️ 7. Limitation of Liability

  • ChotuToys.com shall not be liable for any direct, indirect, or incidental damages resulting from the use or inability to use our website or products.

  • We are not responsible for delays caused by couriers, weather, or unforeseen circumstances beyond our control.

  • Toy usage should always be supervised by an adult. We do not accept responsibility for misuse or accidents. 🚫

🧸 8. Intellectual Property

All website content, including text, images, graphics, and logos, is the property of ChotuToys.com and protected under copyright laws.
Reproduction or commercial use of our content without permission is strictly prohibited.

💬 9. Contact Us

For questions about these Terms of Service, please reach out:

📧 Email: contact.chotutoys@gmail.com
📱 Phone / WhatsApp: 0313-2759850
🌐 Website: https://chotutoys.com
🏠 Address:  Korangi Road Sector, 35, E Karachi, 74900, Pakistan

🧡 10. Governing Law

These Terms of Service are governed by the laws of Pakistan 🇵🇰, and any disputes shall be handled under the jurisdiction of Pakistani courts.

💖 Thank you for choosing ChotuToys.com—your trusted online toy store in Pakistan, delivering fun, learning, and smiles to every home! 🧸✨